Healthcare Operations & Analytics
I help small and solo private practices cut through tech overwhelm and take back their time — with admin support and data reporting that actually makes sense.
The reality for solo practitioners
What I offer
Most VAs clear your inbox. I clear your inbox and show you what's happening in your practice — so you can make better decisions, not just fewer emails.
Reading, replying, actioning and flagging anything urgent. Your inbox managed within 24 hours, Monday to Friday.
Client records kept current, organised, and nothing slipping through. Your files, always in order.
Invoicing, appointment follow-ups, cancellation handling, and referral coordination — all handled.
Weekly or monthly dashboards tracking no-shows, session volumes, revenue patterns, and peak times. Clear insight, plain language.
Simple pricing
Core Admin
per month
Core Admin + Data
per month
Not sure which is right for you? Book a free 30-minute call and we'll figure it out together.
One-off services
These are standalone services — perfect if you need something set up properly before committing to ongoing support, or just want one specific thing handled.
A clean, professional website built for your practice. Designed to convert visitors into enquiries, optimised for mobile, and ready to go live.
Full setup of your practice management system — Cliniko, WriteUpp, Jane App or similar. Configured to match your workflow so you can start using it from day one.
Full setup of your online presence so clients can actually find you. Directories, Google, and your profiles all optimised and consistent.
Set up automated appointment reminders, cancellation notifications, new enquiry responses, and follow-up sequences — so your practice runs even when you're with clients.
Admin support to apply to insurance panels and therapy networks — BUPA, AXA, Mind and others. You provide the clinical content, I handle the process.
A one-off deep dive into your practice data — no-shows, revenue, client retention, diary efficiency. Delivered as a clear report with specific recommendations.
All one-off services include a signed agreement and GDPR-compliant data handling as standard. Contact us to discuss your specific needs.
Why choose SETA
There are plenty of virtual assistants. SETA is different — because healthcare operations requires someone who actually understands the environment they're working in.
With a background in care coordination and mental health support, I understand the language, the context, and the sensitivity of healthcare environments. I'm not a general admin assistant who stumbled into healthcare — this is my world.
Most VAs can manage your inbox. Very few can build you a Power BI dashboard, interpret your no-show trends, and tell you what to do about them. My Data Science MSc means your practice data becomes something you can actually act on.
I am ICO registered, professionally insured, and operate fully under UK GDPR. Every engagement includes a signed Data Processing Agreement before any client data is shared. Confidentiality isn't a promise — it's a legal commitment.
No recruitment fees. No NI contributions. No sick pay, holiday pay, pension, or equipment costs. No desk to provide. SETA gives you dedicated professional support at a fraction of the cost of hiring in-house staff.
SETA works with a carefully managed number of practices at any one time. You will never be one of fifty clients in a shared inbox. Every practice receives structured, consistent support backed by real healthcare expertise.
30 days notice to cancel, no questions asked. You're never tied into a long contract. SETA earns your continued business every single month by delivering results — not by locking you in.
Getting started
You don't need to know exactly what you need. Just reach out and we'll figure it out together in 30 minutes.
Fill in the contact form or email dianndra@seta.health. You don't need to know what you want to delegate — just tell me what's taking up your time.
We have a free 30-minute call — by phone or video — to understand your practice, your pain points, and what support would make the biggest difference.
I send you a clear proposal with the recommended package and pricing. Once you're happy, we sign the service agreement and data processing agreement.
You complete a short onboarding questionnaire, grant access to your systems, and we begin. Most practices are fully onboarded within 48 hours.
About
I'm a healthcare operations and analytics specialist with hands-on experience in care coordination and mental health support, and a Data Science MSc. I understand both the human side of healthcare and the analytical side — and that's what drives everything I do.
I founded SETA because I kept seeing the same problem up close — therapists missing emails for days, invoices going out late, reports piling up, phones going unanswered, and hours lost just trying to navigate systems that were supposed to make life easier. The irony is that the people most dedicated to their clients' wellbeing often have the least time to actually be present with them. That's the gap SETA was built to fill — so you can spend less time at your screen and more time doing the work that actually matters.
Get in touch
Book a free 30-minute discovery call. No pressure, no pitch — just an honest conversation about whether SETA is a good fit for you.